Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@revivekit.ca. Please note that returns will need to be sent to the following address: 2851 Harrier Drive, Coquitlam, BC V3E 2A6 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@revivekit.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved.

Refunds are only available for products returned unopened and in their original condition. Opened products are not eligible for a refund. Please note that postage or shipping costs are non-refundable.

If your return is approved, the refund will be issued to your original payment method. Refund processing may take up to two weeks, and it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@revivekit.ca.